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UK Customer Support

Outstanding reviews...

Rebate and technical help.

My rebate finally came through after 6 months and many calls. My broadband keeps slowing up and Mike James of the technical department has been very helpful in restoring the line speed on several occasions now, though we are still not sure why it keeps falling out. Thanks Mike. Andrew

Andrew Daykin

05/07/2017

Excellent service

Excellent service, talking to someone I could understand who was patient with a frazzled old lady, checked line, informed of time scale for repair and checked when repair completed. Thank you Michael James. ACR

Anne Russell

27/06/2017

OMG 😲/ thanks! 😊

OMG 😲 My poor father has just been cold called into a contract. I'm really very worried as there doesn't appear to be any breakdown of what his package entails e.g. Unlimited broadband???? I'll be furious if he has to pay extra add on fees. I've emailed and demanded information asap- will let you all know how I get on 😤😤😤😤😤😤😤😤😤😤😤😤😤 I'm going to keep my original review up because I don't agree with 'cold calling' especially older folk such as my dad, who aren't able to ask relivent questions. I will however recommend that if you have any grievance with True Telecom- give them the chance to sort it out with you! They've been great and helped sort all my issues out in a professional and friendly manner. Thank you 📞✨📞✨

Grace

16/07/2017

A bill query

Had a query with billing so called and spoke to Bethany Stone and Jon Higgins. Found the whole experience very pleasant and efficient unlike a 5 week nightmare with BT recently. How refreshing to find helpful staff who listen and are competent at their work. Well done True Telecom, when my contract expires with BT at home I will be in touch.

Wagtails Petshop

25/07/2017

My experience today was excellent

My experience today was excellent. A very understanding young man. No questions asked as he could se the problem straight away on his screen. He has promised me to raise a credit on my next account. I am sure he will. Last month was a different matter when I spoke to a young girl as my first bill was more than twice what I was expecting . She just couldn't seem to understand what I was saying.

Jill Bellamy

21/07/2017

Great prices, great support, great service

Great prices and super customer service support from Harrison Richards. Thank you Harrison

Jeanette Dyson

13/07/2017

My experience with True Telecom has …

My experience with True Telecom has been exemplary. I get a better service at half the price of BT. On all occasions all members of the customer support team have been very helpful. My original broad band transfer date was delayed by 1 day because Open-reach put me to the back of the que, TT investigated and kept me informed when i asked. Very happy customer so far.

Mark Wright

19/07/2017

Hi my landline telephone was dead

Hi my landline telephone was dead. I contacted True d with the help of Colin the problem was sorted quickly and efficiently. I particularly liked the phone call afterwards to check everything was now working ok. Well done

Janet Phillips

13/07/2017

Thank you Michael James

Thank you Michael James you have been very patient and helpful. Hopefully we have got it sorted out. We are a new customer and had problems with the broadband cutting out but glad i spoke with you today and sorted it out. Many thanks Kind regards Eileen King

Eileen King

11/07/2017

😊 thankyou 😊

😊😊😊😊😊😊😊😊😊😊😊😊😊📞📞📞📞📞📞📞📞📞📞📞📞📞 Wow I take it all back! Customer services have been in contact with me this evening and we've sorted everything out for my dad! Excellent friendly staff who were very understanding of my concerns. Credit where it's due ✔️✔️✔️ Thank you very much True Telecom!! 😊😊😊😊😊😊😊😊😊😊😊😊😊 📞📞📞📞📞📞📞📞📞📞📞📞📞

Grace

17/07/2017

We win. Our customers win.

We’re leaders in the telecoms sector with award-winning products and services. Our technology is advanced but our secret is simple: to do everything possible to look after customers.

From our unbeatable tariffs and clear pricing to our helpful customer service team, you’ll enjoy a True customer experience.


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With packages to suit all your needs

Line Rental & CALLS
£9.03

Per Month for Business

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  • Cheapest line rental in the UK
  • Fixed prices for 2017
  • Up to 90% saving on UK local & national calls
  • UK based customer service
Broadband internet
£5.99

Per Month on 2GB Plan

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  • Reliable connection
  • Free wireless routers*
  • Up to 80mbps download speed*
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  • Unlimited calls to UK mobiles & land lines
  • Unlimited texts
  • 4G as standard
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Perfectly formed for small and medium sized business

Our packages are specifically designed for all businesses. There’s a range of landline, mobile and broadband tariffs to suit your budget, and our line rental charges are the lowest in the UK.

You can rely on us. We have a UK based customer call centre and we’ll help and guide you as your business grows.

Unrivalled home connectivity

With a range of landline, mobile and broadband packages to choose from, you’ll find one that’s right for you. We offer the lowest line rental price in the UK, affordable SIM only plans, plus a fast and reliable Internet connection.

What’s more, our responsive customer service team will help you feel right at home.

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SIM-ple savings

Unlimited calls, unlimited texts, 4G as standard and generous data allowances. Our SIM only plans start from just £14.99 per month.

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UK based call centres

Are overseas call centres one of your hang-ups? Our helpful team are based in Kent, right here in the UK. They’re available from 8.30am - 6.00pm, Mon - Fri. We answer calls within ten seconds.

Payment Terminals

It’s easy to manage and process card transactions with our cutting edge terminal equipment. We help your business grow by offering some of the UK’s lowest rates.

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Save a bundle

Reduce your bills even further by choosing one of our combined phone and broadband bundles.

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