UK Customer Support
Helpful, courteous, efficient - very good company :)
A few 'hick ups' along the way but a fantastic customer service team, especially Emily Hall, soon put everything right- thankyou! 🌟 I really do think that if you have a problem or a query you should persevere ( getting through can take a long time ) - this company has a passion for customer satisfaction and will bend over backwards to achieve it. Thanks guys! 😃
Michael James was absolutely …
Michael James was absolutely outstanding in both all the advice, patience and professional knowledge he obviously has. I didn't have to wait long for his phone call to sort my broadband issue out. He also hung up to check stuff and promised to call back within 10 mins. This he did at the 7 min point. Very pleased to say the least so thanks.
Harrison ritchards was very helpful
Harrison ritchards & Michael james were very helpfull, spot on! thanx.
My first True Telecom bill
I had lots of queries about my first True Telecom bill and a long conversation with Jaimie Terry about these. She was sympathetic, patient and understanding and solved all my problems
Malcolm John Lawton
Technical issues with my telephone line …
Technical issues with my telephone line (broadband, card payment machine), called True Telecom Tech Support spoke to a very efficient lady. Open Reach turned up and resolved the problem (street problem) under 4 hours. Michael from TT then called to let me know all had been resolved. All in all good experience, efficient and quick resolution so round of applause to all involved, thank you.
mutz, nutz, mogz & more
A bit more trouble with broadband
A bit more trouble with broadband, this time due to the Wi-Fi extender. Again Mike James was very patient diagnosing and sorting the problem, and now my speed has been doubled from 2.8 to over 6. Hopefully it will now stay at the new speed. Thanks very much Mike!
I have had excellent help from your …
I have had excellent help from your engineers re my broad band which has been very intermittant since I left BT, sometimes so weak that I cannot get on line. My question is, I have been with True Telecom since July, today I recieved a bill from Chess, I didn't agree to be sold to Chess and I am loth to pay anything which will confirm that I accept this take over. I have done some research and find that Chess do not have a very good record of customer service and I'm desperate to be able to have a higher than between 0.93 and 2.79 download speed and 0.25 and 0.32 upload speed which I tested last Wednesday night! Can I cancel this contract?
Big thank you to Michael and Colin!
Big thank you to Michael and Colin from the technical team for resolving my issue! I had no telephone and broadband, raised my issue on Monday and I had an engineer out the following morning. I was back up and running by 10am on the Tuesday! I then received a call by 10:30am from Colin double checking that my issue was resolved. We have only just switched to True Telecom and if the service continues at this level, we will be staying here for a very long time!
Always find the staff very helpful and …
Always find the staff very helpful and patient helping with the account charges and sorting broadband problems.
Trustpilot reviews. Click here for more
We win. Our customers win.
We’re leaders in the telecoms sector with award-winning products and services. Our technology is advanced but our secret is simple: to do everything possible to look after customers.
From our unbeatable tariffs and clear pricing to our helpful customer service team, you’ll enjoy a True customer experience.
Let’s talk business
With packages to suit all your needs
Perfectly formed for small and medium sized business
Our packages are specifically designed for all businesses. There’s a range of landline, mobile and broadband tariffs to suit your budget, and our line rental charges are the lowest in the UK.
You can rely on us. We have a UK based customer call centre and we’ll help and guide you as your business grows.
Unrivalled home connectivity
With a range of landline, mobile and broadband packages to choose from, you’ll find one that’s right for you. We offer the lowest line rental price in the UK, affordable SIM only plans, plus a fast and reliable Internet connection.
What’s more, our responsive customer service team will help you feel right at home.
Super-fast and super savings
Not only do our broadband deals come with great prices, we also have some of the fastest speeds on the market today with plans starting from just £9.00Choose your deal
UK based call centres
Are overseas call centres one of your hang-ups? Our helpful team are based in Kent, right here in the UK. They’re available from 9.00am - 5.00pm, Mon - Fri. We answer calls within ten seconds.
It’s easy to manage and process card transactions with our cutting edge terminal equipment. We help your business grow by offering some of the UK’s lowest rates.