Fixed price for 18 months
UK Customer Support
Michael James dealt with the problem I …
Michael James dealt with the problem I had with my router in a professional yet friendly manner . He was patient and polite and fixed the problem which was great as I have a business to run ! Once again, nice to hear an accent I could understand.
broadband connection fee
After making a second call to true telecom and spoke to Emma Castle within 15minuties I received a call back with the right answer ,problem solved Emma was so polite and a pleasure to talk to . Thank you Emma Elizabeth Bell
Thank you to Bethany Stone who gave me support in being able to get BT to remove this fee.
Emily Hall ext 255 is a Star!!
Emily on extension 255 is without doubt a major credit to your team. This is the second time she has dealt with problems occurring with your billing departments inaccurate bills. She does this with efficiency, accuracy, understanding and with a very friendly demeanour. Sadly we have a very bad experience with your companies lack of competence, exaggerated by some of your agents attitude towards it customers Henry Mgsusu and Darren Mitchell to name but a few who have come across aggressively, rudely and lacking any true concerns when problems created by your company have occurred. Emily Hall ext 255 however has gone out of her way to rise above her comrades and proves you a real asset.
I have just joined True Telecom and the help and assistance I received from Michael James was 1st class so patient and helpful. Thanks
credit for connection charges
Having discussed a credit for connection charges some time ago, I was pleased to be able to rectify this with Jaimie Terry. I had phoned twice before and nothing had been sorted, but Jaimie said she would and even phoned me back to confirm that it had been sorted.
Mrs Sallie Walker
My problem with broadband has been …
My problem with broadband has been extensively investigated with several phone calls to explain what has been going on. Hopefully the problem is now solved, and Mike James has been excellent throughout. Many thanks Mike!
Very helpful Robyn sorted my issues and couldn't have been anymore helpful.
Mrs R. Roberts
Query regarding my bill
I called to query my bill which was higher than expected. I spoke to Thomas Oates who dealt with my query quickly & efficiently. He was able to explain why the amount was so high & was able to decrease the amount by £50 which he said was because I was on a higher rate than what was originally quoted. Thomas Oates was so helpful & a fantastic assist to the True Telecom team.
Dear True Telecom.
Dear True Telecom. I Neil Graham found my conversation with Emma Castle yesterday regarding my account to be smart, professional and clear throughout.This in turn gave be back confidence in True Telecom as my provider as I have in the past been thrown from pillar to post with issues I have had.I have today spoken to her line manager Robyn and made her aware that Emma is a asset to True Telecom.I shall be renewing my yearly proscription with True Telecom only because of the manner Emma showed towards me in all my requests with my account. With regards. Neil Graham.
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We’re leaders in the telecoms sector with award-winning products and services. Our technology is advanced but our secret is simple: to do everything possible to look after customers.
From our unbeatable tariffs and clear pricing to our helpful customer service team, you’ll enjoy a True customer experience.
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With packages to suit all your needs
Perfectly formed for small and medium sized business
Our packages are specifically designed for all businesses. There’s a range of landline, mobile and broadband tariffs to suit your budget, and our line rental charges are the lowest in the UK.
You can rely on us. We have a UK based customer call centre and we’ll help and guide you as your business grows.
Unrivalled home connectivity
With a range of landline, mobile and broadband packages to choose from, you’ll find one that’s right for you. We offer the lowest line rental price in the UK, affordable SIM only plans, plus a fast and reliable Internet connection.
What’s more, our responsive customer service team will help you feel right at home.
Unlimited calls, unlimited texts, 4G as standard and generous data allowances. Our SIM only plans start from just £14.99 per month.VIEW MOBILE DEALS
UK based call centres
Are overseas call centres one of your hang-ups? Our helpful team are based in Kent, right here in the UK. They’re available from 8.30am - 6.00pm, Mon - Fri. We answer calls within ten seconds.
It’s easy to manage and process card transactions with our cutting edge terminal equipment. We help your business grow by offering some of the UK’s lowest rates.