UK Customer Support
My experience with True Telecom has …
My experience with True Telecom has been exemplary. I get a better service at half the price of BT. On all occasions all members of the customer support team have been very helpful. My original broad band transfer date was delayed by 1 day because Open-reach put me to the back of the que, TT investigated and kept me informed when i asked. Very happy customer so far.
Technical issues with my telephone line …
Technical issues with my telephone line (broadband, card payment machine), called True Telecom Tech Support spoke to a very efficient lady. Open Reach turned up and resolved the problem (street problem) under 4 hours. Michael from TT then called to let me know all had been resolved. All in all good experience, efficient and quick resolution so round of applause to all involved, thank you.
mutz, nutz, mogz & more
Bethany was very helpful and patient
Bethany was very helpful and patient. She ensured my deal with True Telecom, was personally tailored to best suit my needs.
Michael James was absolutely …
Michael James was absolutely outstanding in both all the advice, patience and professional knowledge he obviously has. I didn't have to wait long for his phone call to sort my broadband issue out. He also hung up to check stuff and promised to call back within 10 mins. This he did at the 7 min point. Very pleased to say the least so thanks.
BETHANY HAS BEEN EXTREMELY HELPFUL AND …
BETHANY HAS BEEN EXTREMELY HELPFUL AND VERY PATIENT AND HAS MADE AN EXCELLENT JOB OF REDUCING THE BILLS. WELLDONE.
Hi my landline telephone was dead
Hi my landline telephone was dead. I contacted True d with the help of Colin the problem was sorted quickly and efficiently. I particularly liked the phone call afterwards to check everything was now working ok. Well done
Always find the staff very helpful and …
Always find the staff very helpful and patient helping with the account charges and sorting broadband problems.
My experience today was excellent
My experience today was excellent. A very understanding young man. No questions asked as he could se the problem straight away on his screen. He has promised me to raise a credit on my next account. I am sure he will. Last month was a different matter when I spoke to a young girl as my first bill was more than twice what I was expecting . She just couldn't seem to understand what I was saying.
A bit more trouble with broadband
A bit more trouble with broadband, this time due to the Wi-Fi extender. Again Mike James was very patient diagnosing and sorting the problem, and now my speed has been doubled from 2.8 to over 6. Hopefully it will now stay at the new speed. Thanks very much Mike!
A bill query
Had a query with billing so called and spoke to Bethany Stone and Jon Higgins. Found the whole experience very pleasant and efficient unlike a 5 week nightmare with BT recently. How refreshing to find helpful staff who listen and are competent at their work. Well done True Telecom, when my contract expires with BT at home I will be in touch.
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We win. Our customers win.
We’re leaders in the telecoms sector with award-winning products and services. Our technology is advanced but our secret is simple: to do everything possible to look after customers.
From our unbeatable tariffs and clear pricing to our helpful customer service team, you’ll enjoy a True customer experience.
Let’s talk business
With packages to suit all your needs
Perfectly formed for small and medium sized business
Our packages are specifically designed for all businesses. There’s a range of landline, mobile and broadband tariffs to suit your budget, and our line rental charges are the lowest in the UK.
You can rely on us. We have a UK based customer call centre and we’ll help and guide you as your business grows.
Unrivalled home connectivity
With a range of landline, mobile and broadband packages to choose from, you’ll find one that’s right for you. We offer the lowest line rental price in the UK, affordable SIM only plans, plus a fast and reliable Internet connection.
What’s more, our responsive customer service team will help you feel right at home.
Unlimited calls, unlimited texts, 4G as standard and generous data allowances. Our SIM only plans start from just £14.99 per month.VIEW MOBILE DEALS
UK based call centres
Are overseas call centres one of your hang-ups? Our helpful team are based in Kent, right here in the UK. They’re available from 8.00am - 7.00pm, Mon - Fri. We answer calls within ten seconds.
It’s easy to manage and process card transactions with our cutting edge terminal equipment. We help your business grow by offering some of the UK’s lowest rates.