Fixed price for 18 months
UK Customer Support
I recently changed my broadband provider to True Telecom. I had some difficulty connecting to the internet. The agent who resolved this was Michael James. He showed patience and understanding of my lack of technical knowledge and got me connected....!
Re-connection to the internet.
Many thanks to Michael for taking me through the steps to correct the problem. His patience and demeanor were second to none. Thank you once again.
Brilliant customer support.
I called True Telecom this morning to ask for confirmation of details relating to my transfer of service when I moved. Jon Holt was endlessly patient, digging back in his files and producing the evidence I needed. Within half an hour of the end of the call, he sent me a beautifully worded mail that covered all the points that we had talked about. I cannot praise him enough. This is not the first time that I have been in contact with the company and I have always found the staff friendly and helpful.
someone helped at last
I have being trying to sort out my account for about three mouths until today when I spoke to Morgan Pearson who went the extra mile and has got me a better deal which I thank her for and also at long last has promised the money I have been over charged will be refunded in the near future. Also I would like to say that true telecom is one of the few company' that I have found you do not spend hours trying to get through to them on the phone
Today I experienced excellent service from Thomas Rowe who was polite , professional and efficient. He sorted out the repayment of my service charges that I been billed for but not requested. These charges had been outstanding from True since Oct 2016. I had made 3 previous calls to your company regards this issue and had been pushed from one operator to other without any resolution. Thank goodness for Thomas today, he has saved your company from a negative review, all I can say is perhaps Thomas needs to give some training to your other operators. Thank you Thomas
In the past I have had very bad communications with True Telecom,but on this occasion the treatment I received from tec support was very good. Thank you for your help.
Perseverance solved my connection problem.
I contacted True Telecom with regard to a problem I was experiencing with my broadband. The problem was concerning the use of the password with a new device. I was quickly transferred to the Tech Support Department, namely Michael James, who, despite difficulties with re-connection, managed to let me use a new password which solved the problem.
Great Customer Service!!
I recently switched to True Telecom and I am delighted I finally made the choice to start saving money. The handover was easy and faultless and Paul in customer service went the full mile. Couldn't be happier to be honest. Lets hope that great customer service continues.
Good Renewal Experience
Having spent three years as a customer of True Telecom, I have renewed with them for another three years. Although the previous three years weren't always smooth (some billing issues) Astrit was very helpful in reviewing my services and optimising my requirements making for a competitive price and reducing my total monthly bill going forward. I also had some very good tech support a year ago when I was having trouble with my router.
Spoke to Michael James who responded effectively and efficiently thanks for a very quick and excellent service
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We win. Our customers win.
We’re leaders in the telecoms sector with award-winning products and services. Our technology is advanced but our secret is simple: to do everything possible to look after customers.
From our unbeatable tariffs and clear pricing to our helpful customer service team, you’ll enjoy a True customer experience.
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With packages to suit all your needs
Perfectly formed for small and medium sized business
Our packages are specifically designed for all businesses. There’s a range of landline, mobile and broadband tariffs to suit your budget, and our line rental charges are the lowest in the UK.
You can rely on us. We have a UK based customer call centre and we’ll help and guide you as your business grows.
Unrivalled home connectivity
With a range of landline, mobile and broadband packages to choose from, you’ll find one that’s right for you. We offer the lowest line rental price in the UK, affordable SIM only plans, plus a fast and reliable Internet connection.
What’s more, our responsive customer service team will help you feel right at home.
Unlimited calls, unlimited texts, 4G as standard and generous data allowances. Our SIM only plans start from just £14.99 per month.VIEW MOBILE DEALS
UK based call centres
Are overseas call centres one of your hang-ups? Our helpful team are based in Kent, right here in the UK. They’re available from 8.30am - 6.00pm, Mon - Fri. We answer calls within ten seconds.
It’s easy to manage and process card transactions with our cutting edge terminal equipment. We help your business grow by offering some of the UK’s lowest rates.