Fixed price for 18 months
UK Customer Support
Excellent Helpful service.
Excellent service speaking to helpful man I could understand who coped with a nervous silly old woman. Only problem, needed help after 6 on Friday, had to wait until Monday!
Honest mistake admitted, genuine apology offered, situation very satisfactorily resolved - well done True
We had problems switching broadband from BT, when the router could not be made to work as Openreach had failed to make the correct settings at the exchange. A date was agreed, with one of the team at True, for an Openreach engineer to call at the house on Friday but, through simple human error, True actually arranged the visit for the previous day when no one was at home. Most irritating to find a 'failed visit, please rebook the appointment' card on the mat from Openreach but True made no attempt to shift blame, accepted full responsibility for the error and made maximum effort to rectify the situation. A fresh appointment was made for the next possible day and, happily, the Openreach engineer was the best we have ever encountered. The exchange fault was easily picked up and rectified (and other wiring issues resolved) and broadband is now working better than it ever did with BT. Full marks to all we spoke to at True who apologised, were never evasive, never attempted to shift responsibility, took ownership of the problem and checked that the solution had worked. Well done - and many thanks indeed.
Very helpful and called back promptly when promised. We're off to a good start!
Moving Broadband to True Telecom
Despite a couple of problems on the day of moving my broadband to True, those problems were resolved quickly. Compared to the way BT handled the problems I encountered, this was a lot easier. The speed of the new broadband compared to BT is a lot better. I had been with BT for over 30 years and their customer service is at the moment at an all time low. Looking forward to better times with 'True' JM
Today I experienced excellent service from Thomas Rowe who was polite , professional and efficient. He sorted out the repayment of my service charges that I been billed for but not requested. These charges had been outstanding from True since Oct 2016. I had made 3 previous calls to your company regards this issue and had been pushed from one operator to other without any resolution. Thank goodness for Thomas today, he has saved your company from a negative review, all I can say is perhaps Thomas needs to give some training to your other operators. Thank you Thomas
I'm very impressed with the quality of service
The whole experience with Unicom, my last supplier, was horrendous and Emily hall and other staff with true telecom have been very helpful and considerate. I would recommend using true telecom and as long as the service works well , I look forward to working with the company in the years to come! Once again a big thank you . Mrs. Jennifer Dow
Jennifer A Dow
Can't do enough to help
Spoke to John Holt from the team about a problem I had with bt chasing me for cancellation charges, sounds like he has it all in hand and very efficient at communicating! Hopefully it will be sorted once and for all
Close attention to rectification of BT Line fault
I reported a dead landline at 10.00 hours on the 14th February to be advised Open Reach/Bt were quoting a forty eight hour service time.In the event following my polite grumble to True Telecom,their Michael James telephoned me at 16.00 hours to advise the line was back up,with Internet service restored.Well done Michael James,who has been so helpful in the recent past with a \router problem. Trevor Steed
Michael James was very helpful today, he was polite and very clear with his instruction
I recently changed my broadband provider to True Telecom. I had some difficulty connecting to the internet. The agent who resolved this was Michael James. He showed patience and understanding of my lack of technical knowledge and got me connected....!
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Perfectly formed for small and medium sized business
Our packages are specifically designed for all businesses. There’s a range of landline, mobile and broadband tariffs to suit your budget, and our line rental charges are the lowest in the UK.
You can rely on us. We have a UK based customer call centre and we’ll help and guide you as your business grows.
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With a range of landline, mobile and broadband packages to choose from, you’ll find one that’s right for you. We offer the lowest line rental price in the UK, affordable SIM only plans, plus a fast and reliable Internet connection.
What’s more, our responsive customer service team will help you feel right at home.
Unlimited calls, unlimited texts, 4G as standard and generous data allowances. Our SIM only plans start from just £14.99 per month.VIEW MOBILE DEALS
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Are overseas call centres one of your hang-ups? Our helpful team are based in Kent, right here in the UK. They’re available from 8.30am - 6.00pm, Mon - Fri. We answer calls within ten seconds.
It’s easy to manage and process card transactions with our cutting edge terminal equipment. We help your business grow by offering some of the UK’s lowest rates.