Customer service 0800 840 40 60

As of 1 February 2018, all True Telecom customers have been acquired by Onecom. Please visit for details of how to get in touch with Onecom.


Forget second rate. This is True customer service.

Customer support should be as fast, reliable and dynamic as today’s communications networks. It’s a shame that high-tech telephony often means low quality service.  

We’re different. We give modern connectivity a human touch by making sure you’re happy and comfortable at all times. It’s about the whole customer experience … and nobody does it better than us.


A “wait” off your mind

We answer calls within just ten seconds so we’ll never keep you waiting. Our customer call centre, which is based right here in the UK, will help you with any query.

We’re working towards ISO and have dedicated regional support teams. If we can’t solve an issue remotely we’ll send an engineer as soon as humanly possible.


Unrivalled service, connectivity and value

If there’s anything we can do to help – anything at all – don’t hesitate to get in touch. Our support team are standing by on 0800 840 40 60.